We want you to be completely satisfied with your purchase
— but if something’s not quite right, we’re happy to help. Returns are accepted within 30 days of delivery.
Return Eligibility
Items must be new, unopened, and in retail condition
Restocking Fee
All returns are subject to a 15% restocking fee
Shipping Cost
Customers are responsible for return shipping costs
Did your shipment arrive damaged?
• Contact Dawn immediately at dawn@tapeguys.com or call (480) 966-1988
• Have your order number ready.
• Send photos of the damaged product and packaging.
• Do NOT discard any damaged items — they may be required for a shipping claim inspection.
• We’ll get a replacement out to you right away.
Need a refund?
Once your return is received and inspected, a refund will be issued by check within 4 weeks. In many cases, you'll receive your refund sooner.
How to Start a Return
Please Contact Us with your order number and the item(s) you'd like to return. We’ll provide clear instructions to make your return as smooth as possible.
Need to change or cancel your order?
If you need to adjust or cancel an order after payment has been processed, please contact us immediately. Refunds for cancelled orders are typically processed the next business day.